A phrase of the past…”Have you visited our website” It’s a fact that over half of first contacts now take place across the web. Positioned well and delivered effectively, most customers accept web self-serve. Place an order, check an order, obtain a copy document, or research the answer to a simple question. Convenient and fast. …
First up, it doesn’t matter what your preference is, business is moving online. Over half of first contact between customer and supplier now takes place on a website. That’s right – direct website contacts outnumber email, phone and everything else put together. And that is TODAY! Complex requirements, complex products and complex processes slow things …
Why self-service is bad for your business and what to do about it. Read More »